How do you ship?
All orders are processed and shipped within Canada. We use Fedex, Canada Post, UPS & Canpar to get our products to your door. Please make sure to input the correct address when completing your order.
When will my order ship?
Most orders are shipped the same business day. Once you place your order, we promise to process all items that are in stock within 1 to 2 business days. Any order placed over the weekend will ship Monday (or if Monday is a holiday, the next business day).
Is shipping free?
If you order over $50.00 worth of Paw.com products, your shipping is free.
Your satisfaction is our ultimate goal when you order from Paw.com! If you are not happy with your PAW-some new pet product, simply return it to us within 30 days of your order for an exchange, store credit or full refund.
Our Returns Portal makes it easy for you to handle a return, exchange, or credit yourself:
Enter the returns portal and select the items you want to return, you’ll need the email address you used to place your order and your order number (located in your order confirmation email) to get started.
Print and attach the return label to your box, please be sure to use the box your products arrived in or one that is a similar size.
Follow the drop off instructions and find the closest drop off location. Too easy.
We’ve made every effort to make returns simply and easy, but we reserve the right to make changes to this policy at any time. Returns apply only to products purchased directly from Paw.com. Images of products may be requested prior to completing a return. We are unable to process any returns after 30 days, but all Paw.com beds have a no-flat foam guarantee, so if your foam flattens at any time, or if you have any questions about a return, please contact us at email@example.com.