Shipping
How do you ship?
All orders are processed and shipped within Canada. We use Loomis, Fedex, Canada Post, UPS & Canpar to get our products to your door. Please make sure to input the correct address when completing your order.
When will my order ship?
Orders are usually processed within 48 hours. Orders placed over the weekend will be processed on Monday (or if Monday is a holiday, the next business day).
Return Policy
Unopened and unused items: Full refund within 30 days from receipt.
Products must be unopened, unused and vacuum sealed or plastic wrapped.
$19 return shipping fee will be applied.
Undamaged, opened items: May be returned within 30 days of receipt for partial refund.
Item will be refunded minus a 20% restocking fee on the original purchase price.
$19 return shipping fee will be applied.
Damaged in shipping or defective: Full refund or exchange within 30 days of receipt.
Shipping cost to send replacement item included.
All refunds issued after item is received, processed, & inspected.
USE THE FORM BELOW TO START A RETURN
We’ve made every effort to make returns simply and easy, but we reserve the right to make changes to this policy at any time. Returns apply only to products purchased directly from Paw.com. Images of products may be requested prior to completing a return. We are unable to process any returns after 30 days, but all Paw.com beds have a no-flat foam guarantee, so if your foam flattens at any time, or if you have any questions about a return, please contact us at support@paw.com.