Shipping and Returns

Shipping

How do you ship?

 

All orders are processed and shipped within Canada. We use Loomis, Fedex, Canada Post, UPS & Canpar to get our products to your door. Please make sure to input the correct address when completing your order. 


When will my order ship?

 

Orders are usually processed within 48 hours. Orders placed over the weekend will be processed on Monday (or if Monday is a holiday, the next business day). 

 

 

Return Policy

Effective September 5, 2025, all orders placed are Final Sale and not eligible for returns or exchanges as we are liquidating all inventory in our Canadian warehouses.
We will continue to honor the Return Policy in accordance with the below for orders placed on or before September 4, 2025.
For questions, contact support@paw.com.

Unopened and unused items: Full refund within 30 days from receipt.

Products must be unopened, unused and vacuum sealed or plastic wrapped.

$19 return shipping fee will be applied.

       

      Undamaged, opened items: May be returned within 30 days of receipt for partial refund.

      Item will be refunded minus a 20% restocking fee on the original purchase price.

      $19 return shipping fee will be applied.

           

          Damaged in shipping or defective: Full refund or exchange within 30 days of receipt. 

           

          Shipping cost to send replacement item included.

           

          All refunds issued after item is received, processed, & inspected.

          USE THE FORM BELOW TO START A RETURN

          OUR BRAND

          In 2019, we rebranded our company from Treat A Dog to Paw.com. At Paw.com, we'll continue to listen to your feedback and create new and innovative products that improve the quality of life for dogs and dog parents!

          OUR PRODUCTS

          The size of the dog bed you need will depend on the length of your dog. The best way to determine the right size is to measure your dog from the tip of the nose to the base of the tail; this is the minimum length the bed needs for your dog to stretch out.

          Our beds also have a size guide on their product pages that can give additional information on bed sizing.

          We sell dog bed replacement covers separately for some of our memory foam dog beds. Please make sure to purchase the same size and style cover as your bed. If you have any questions about the bed size you ordered, please send an email to support@paw.com with your order#.

          An orthopedic memory foam bed offers a number of benefits to senior dogs or dogs with arthritis or hip dysplasia. These include additional support for the dog’s joints and muscles, along with improved weight distribution when your dog is resting. It’s also great for puppies, providing support from the start to help prevent future ailments from developing.

          An orthopedic memory foam bed is great for dogs of all ages! For big dogs and breeds prone to hip dysplasia or joint problems later in life, it’s recommended to provide them with full support from a young age to prolong joint health.

          Both! Orthopedic means that the bed or mattress is designed to support the bones and joints, and to alleviate pain. Our memory foam dog beds are considered orthopedic as the pressure-relieving memory foam base will help support a dog's bones and joints.

          Our PupRug™ Beds, including the PupRug™ Faux Fur Orthopedic Beds, PupRug™ Runners, and PupRug™ Faux Animal Print Beds have a memory foam base that measures approximately 2 inches thick.

          In 2019, we started rebranding our company from Treat A Dog to Paw.com. Our award-winning PupRug™ and popular PupProtector™ product lines, which were previously under the Treat A Dog brand name at www.treatadog.com are now being sold and will continue to be sold at www.paw.com. At Paw.com, we'll continue to introduce new and innovative products that make you as happy as they make your furry family members!

          No. The fur you see on many of our items is a synthetic, ultra-soft faux fur fabric. 

          Brush and fluff up the faux fur using a dog care brush with widely spaced metal bristles – this kind of brush is called a slicker brush. Brush and fluff carefully so you don't damage the faux fur's fabric.

          Shedding may occur and is normal with faux fur products, especially in the beginning, but after a few days, the shedding should stop as the loose fibers have been discarded. Washing the faux fur covers of the bed and the faux fur blankets on cold wash delicate cycle should help the faux fur to stop shedding.

          We offer a ten-year guarantee against flattening for all of our memory foam mattresses. If you experience any flattening of the bed foam within that time, please send a photo to support@paw.com with a photo of the flattened foam for quality assurance purposes.

          PAYMENT OPTIONS

          Klarna is a payment method that allows you to spread the cost of your purchase over 4 equal installments. Payment one is taken when you place the order, the next three payments are charged every 2 weeks. Just enter the credit card details of your choice and make automatic payments every 2 weeks. No credit checks, and no interest fees when you pay on time. 

          You can use any of the payment methods listed below to pay for your order:

          Visa, Mastercard, American Express, Discover, PayPal, Amazon Pay, Klarna 

          SHIPPING

          We use UPS, USPS or DHL to get our products to your door. Please make sure to input the correct address when completing your order.

          Orders are typically processed within within 48 hours.

          Due to unusually high amount of orders, our current delivery times may be a bit longer than normal. We appreciate your patience and are doing our best to ship all orders as soon as possible. 

          RETURNS

          Read our full return policy.