Shipping and Returns


How do you ship?


All orders are processed and shipped within Canada. We use Loomis, Fedex, Canada Post, UPS & Canpar to get our products to your door. Please make sure to input the correct address when completing your order. 

When will my order ship?


Orders are usually processed within 48 hours. Orders placed over the weekend will be processed on Monday (or if Monday is a holiday, the next business day). 



Return Policy


Unopened and unused items: Full refund within 30 days from receipt.

Products must be unopened, unused and vacuum sealed or plastic wrapped.

$19 return shipping fee will be applied.


      Undamaged, opened items: May be returned within 30 days of receipt for partial refund.

      Item will be refunded minus a 20% restocking fee on the original purchase price.

      $19 return shipping fee will be applied.


          Damaged in shipping or defective: Full refund or exchange within 30 days of receipt. 

          Shipping cost to send replacement item included.


          All refunds issued after item is received, processed, & inspected.







          We’ve made every effort to make returns simply and easy, but we reserve the right to make changes to this policy at any time. Returns apply only to products purchased directly from Images of products may be requested prior to completing a return. We are unable to process any returns after 30 days, but all beds have a no-flat foam guarantee, so if your foam flattens at any time, or if you have any questions about a return, please contact us at




          OUR BRAND

          Was Treat A Dog acquired by

          In 2019, we rebranded our company from Treat A Dog to At, we'll continue to listen to your feedback and create new and innovative products that improve the quality of life for pets and pet parents!

          OUR PRODUCTS

          What size dog bed should I get?

          The size of the dog bed you need will depend on the length of your dog. The best way to determine the right size is to measure your dog from the tip of the nose to the base of the tail; this is the minimum length the bed needs for your dog to stretch out.

          Our beds also have a size guide on their product pages that can give additional information on bed sizing.

          I already have a bed. Do you sell just the covers?

          We sell dog bed replacement covers separately for some of our memory foam dog beds. Please make sure to purchase the same size and style cover as your bed. If you have any questions about the bed size you ordered, please send an email to with your order#.

          What are the benefits of a memory foam dog bed?

          An orthopedic memory foam bed offers a number of benefits to senior dogs or dogs with arthritis or hip dysplasia. These include additional support for the dog’s joints and muscles, along with improved weight distribution when your dog is resting. It’s also great for puppies, providing support from the start to help prevent future ailments from developing.

          Is an orthopedic bed only good for senior dogs?

          An orthopedic memory foam bed is great for dogs of all ages! For big dogs and breeds prone to hip dysplasia or joint problems later in life, it’s recommended to provide them with full support from a young age to prolong joint health.

          Are your beds orthopedic or memory foam?

          Both! Orthopedic means that the bed or mattress is designed to support the bones and joints, and to alleviate pain. Our memory foam pet beds are considered orthopedic as the pressure-relieving memory foam base will help support a dog's bones and joints.

          How thick is the memory foam in the PupRug™ Collection?

          Our PupRug™ Beds, including the PupRug™ Faux Fur Orthopedic Beds, PupRug™ Runners, and PupRug™ Faux Animal Print Beds have a memory foam base that measures approximately 2 inches thick.

          Why does my product say Treat A Dog?

          In 2019, we started rebranding our company from Treat A Dog to Our award-winning PupRug™ and popular PupProtector™ product lines, which were previously under the Treat A Dog brand name at are now being sold and will continue to be sold at At, we'll continue to introduce new and innovative products that make you as happy as they make your furry family members!

          Do you use real fur in any of your products?

          No. The fur you see on many of our items is a synthetic, ultra-soft faux fur fabric. 

          What happens if my faux fur bed or blanket gets matted?

          Brush and fluff up the faux fur using a pet care brush with widely spaced metal bristles – this kind of brush is called a slicker brush. Brush and fluff carefully so you don't damage the faux fur's fabric.

          Do the faux fur rugs and blankets shed?

          Shedding may occur and is normal with faux fur products, especially in the beginning, but after a few days, the shedding should stop as the loose fibers have been discarded. Washing the faux fur covers of the bed and the faux fur blankets on cold wash delicate cycle should help the faux fur to stop shedding.

          Do you have a guarantee on your memory foam beds?

          We offer a ten-year guarantee against flattening for all of our memory foam mattresses. If you experience any flattening of the bed foam within that time, please send a photo to with a photo of the flattened foam for quality assurance purposes.


          How does 'Pay in 4 Installments with Klarna' work?

          Klarna is a payment method that allows you to spread the cost of your purchase over 4 equal installments. Payment one is taken when you place the order, the next three payments are charged every 2 weeks. Just enter the credit card details of your choice and make automatic payments every 2 weeks. No credit checks, and no interest fees when you pay on time. 

          What payment methods can I use to pay for my order?

          You can use any of the payment methods listed below to pay for your order:

          Visa, Mastercard, American Express, Discover, PayPal, Amazon Pay, Klarna 


          How do you ship?

          We use UPS, USPS or DHL to get our products to your door. Please make sure to input the correct address when completing your order.

          When will my order ship?

          Orders are typically processed within within 48 hours.

          Due to unusually high amount of orders, our current delivery times may be a bit longer than normal. We appreciate your patience and are doing our best to ship all orders as soon as possible. 

          Is shipping free?

          Shipping is free for Silver and Gold Paw V.I.P.P. (Very Important Pet Parent members).


          Do you accept returns?

          Read our full return policy.