Privacy Policy & Terms of Service

Last Updated: July 10, 2024

 

Paw.com, LLC (D/B/A Paw.com) and its subsidiary and affiliated companies/brands (collectively, “Paw.com”, “us” ,”our” or “we”) are committed to your privacy.  This privacy policy the (“Privacy Policy”) describes how and why Paw.com might collect, store, use, and/or share your information when you use our services, including without limitation when you visit https://www.paw.com (the “Site”) and/or applications available at the Site, and/or engage with us in other related ways (the “Services”).

BY USING THE SITE AND/OR SERVICES, USERS (“YOU”) AGREE THAT YOU: (1) HAVE READ OUR TERMS OF USE AND THIS PRIVACY POLICY IN THEIR ENTIRETY; AND (2) UNDERSTAND, AND FULLY ACCEPT OUR TERMS OF USE AND THIS PRIVACY POLICY (COLLECTIVELY, THE “TERMS”). IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS, YOU ARE NOT AUTHORIZED TO ACCESS OR USE OUR SERVICES AND MUST PROMPTLY DISCONTINUE USING AND EXIT THE SERVICES.

Reading this Privacy Policy will help you understand your privacy rights and choices. If you do not agree with either the Terms or our policies and practices, you must discontinue using and exit the Services promptly. This Privacy Policy will explain the following:

 

  1. The types of information we collect about you and how we collect information about you; 
  2. How we use information about you; 
  3. How we share information about you; 
  4. How we protect information about you; 
  5. Customer preferences and Opt-Out choices; 
  6. Additional provisions. 

 

We encourage you to refer to this Privacy Policy periodically so that you understand our current privacy policies. 

  

Your Rights to Dispute

 

Your use of the Site and Services are subject to binding individual arbitration of any disputes which may arise, as provided in the Terms of Use. Please read the arbitration provisions of our Terms of Use carefully and do not use the Services if you are unwilling to arbitrate any disputes you may have with us as provided in our Terms of Use.

  1. Types of Information We Collect and How We Collect Information About You

 

Personal Information

We, or a third-party service provider acting on our behalf (“Service Provider”), may collect personal information from you when you register with the Site; place an order on our Site; sign up for newsletters; participate in our offers and programs including sweepstakes, contests, and surveys; or otherwise contact us. 

Personally Identifiable Information (“PII”) you disclose to us.

The personally identifiable information (“PII”), which may specifically identify an individual or business, that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. This personal information we may collect may include your name, email address, mailing address, phone numbers, contact preferences, contact or authentication data, zip code, gender, date of birth, race, ethnicity, income level, education level, parental status, marital status, primary language spoken in the home, photos/videos of you or other individuals, and, if you are making a purchase, financial account information (e.g., credit card, debit card or bank account information). Please remember that if others use devices into which you remain logged in, they may share information with us as if they were you, and they may have access to information that you have previously provided us. To protect your privacy, please log out from the Services you use on shared devices.

 

Non-Personal Information

We, or our Service Provider, may use cookies, web beacons, log files or other technologies to automatically collect certain non-personally identifiable information about visitors to our Site, use of the services on our Site, or interactions with our email and advertisements on our Site.  This information relates to you or the computer, or mobile device you use to access the online Services, but does not on its own identify you personally. For example, we may collect information such as your browser type, your computer operating system, Internet Protocol (“IP”) address, the domain from which you accessed the Site, viewed webpages, whether an email was opened, links that are clicked, the number of times you have viewed an ad, whether or not you clicked on an advertisement, information about the equipment or software you use to access the Services, and information you provide to or post on message boards or chat rooms that may be part of the Services. The information we collect includes:

  • Log and usage data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware settings);
  • Device data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information;
  • Location data. We collect geolocation data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services;
  • Push notifications. We may request to send you push notifications regarding your certain features of the Services. If you wish to opt out from receiving these types of communications, you may turn them off in your device’s settings; and
  • Payment information. In most events, your payment for a product is processed by a third-party payment provider. You agree to abide by and be subject to the terms, conditions, and privacy policies of any and all third-party providers selected, in our sole discretion, with may change from time to time, in furtherance of providing the Services. We are not responsible for content on any third-party provider’s platform or on any other site outside of the Website. In limited events, we may collect payment data to process certain payments, such as your credit card number; however, we do not store any payment data.

Third-Party Cookies, Web Beacons and Online Tracking

This Site uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your personal data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.

We may also use third party advertisements placed by ad networks to support our Site and promotional messages.  Some of these advertisers and ad networks may use your zip code or geographic location and technology such as cookies or web beacons when they advertise on our Site or in email.  These advertisers and ad networks may collect and use the non-personal information described above to provide you with relevant advertisements based on your online behavior, activities on our Site and other third-party sites, interactions with our email, demographic information, or information relevant to your general location so that the advertising you see on our Site or in email more closely reflects your interests.  If you would like more information about this practice or to opt-out of this type of advertising, please click here.  If you would like to disable web beacons used in our email, you should turn off or block “images” and/or HTML display in your email client.  Note, however, that our systems may not recognize some or all Do Not Track headers from browsers.  We may obtain information about you from third parties outside of the Services. When you sign-on to the Services or otherwise interact with social networks or if you interact with us through a social media function such as a plug-in (for example, a Facebook "like" button) then you may be permitting us to have on-going access to some information from your social network profile (such as your name, email address, your friend list, photo, age, gender, location, birthday, social networking ID, current city, the people/sites you follow, and so forth). We may also obtain information about you from a third-party data aggregator, cookie technology operator, advertising network, or another type of data company.

 

Declining Cookies

We may also use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.

For more information about the use of cookies and similar technologies on the Services (including your opt-out choices) please see our Cookies and Tracking Notice.

 

  1. How We Use Information About You

 

We, or our Service Providers, may use the information that we collect from and about you for a variety of business purposes.  For example, we may use the information to: (1) provide services, complete transactions, and communicate with Site visitors and customers; (2) develop new products or services and improve the user experience on the Site; (3) respond to your inquiries; (4) provide you with targeted offers and advertising on the Site; (5) contact you with information and promotional materials from our company and select business partners; (6) contact you when necessary; (7) review the usage and operations of the Site and Services; (8) address problems with the Site, our business, or our products and Services; (9) protect the security or integrity of the Site and our business, (10) allow you to participate in the interactive features of the Services, where you choose to do so; (11) display certain content, such as content you upload and make available, such as comments, reviews, etc.; (12) deter fraud or any other potentially illegal activities, and to protect the safety of our users and others; (13) enforce our terms and conditions of services; (14) create consumer profiles and audience segments, which may be used for targeted advertising on the Services or on third party services; (15) recognize devices you use and associate the information with your profile. We may use data collected or received from others, such as information about devices you use, to make a deterministic or probabilistic match of advertising and cookie identifiers. For example, we or others may match devices you use if you log onto the same online service or multiple devices or web browsers (deterministic), or if devices you use share similar attributes that support an inference that they are used by the same user (probabilistic). We also may use this information, for example, to match a user’s interest across devices, as well as for analytics, ad reporting, or to improve the services; (16) comply with applicable laws ; and/or (17) combine all the information we collect or receive about you for any of the foregoing purposes. We may also use your information as described to you at the point of collection, with your consent.

If you are located in Canada, this section applies to you: We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time. In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example: (1) if collection is clearly in the interests of an individual and consent cannot be timely obtained; (2) for investigations and fraud detection and prevention; (3) for business transactions provided certain conditions are met; (4) if it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim; (5) for identifying injured, ill, or deceased persons and communicating with next of kin; (6) if we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse; (7) if it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province; (8) if disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records; (9) if it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced; (10) if the collection is solely for journalistic, artistic, or literary purposes; (11) if the information is publicly available and is specified by the regulations.

 

Unsubscribe

 

You may unsubscribe from promotional materials we send to you by selecting the “unsubscribe” link at the bottom of the newsletter, email, or other promotional material.

 

We may combine all the information we collect from or receive about you for the outlined purposes. We may aggregate or deidentify your information and may use, share, rent or sell aggregated or deidentified information for any purpose, and such information is not subject to this Privacy Policy.

 

Do Not Sell or Share My Personal Information

 

State residents, or their authorized agents if permitted under applicable law, exercising their right to opt-out of the sale or sharing of their personal information, or limit the use of their sensitive personal information, may do so by contact us by:

  • emailing us at privacy@paw.com;
  • emailing us at donotsell@paw.com, if you are requesting or exercising your right that we do not sell or share your personal information, or that we limit the use of your sensitive personal information (for more information about how to opt-out of receiving targeted advertising from certain third-party advertisers, please see our Cookies and Tracking Notice);
  • calling us at 1 (800) 607-1865; or
  • sending us a written request by mail to:

 

Paw.com, LLC (D/B/A Paw.com)

Attn: Privacy Officer

701 N. Andrews Ave.

Fort Lauderdale, FL 33311

 

  1. How We Share Information About You

 

How We Share Your Information

 

We are not in the business of selling your personal information to others. We may share Non-Personally Identifiable Information, such as aggregate data and information about your use of the Services, with third parties. We may share the information we collect from and about you with respect to:

 

  1. Third parties – so that they can market their products or services to you if you opt-in to subscribe to or participate in offers or promotions from these third parties; 
  2. Co-Branded Services – some Paw.com services or promotions may be co-branded and offered in conjunction with another company. We share your information with marketing partners that participate with us in co-branded services and promotions, including with movie exhibitors;
  3. Service Providers – if the disclosure will enable them to perform a business, professional, or technical support function for us;
  4. Affiliates – such as our parent company(ies), owners, subsidiaries, or other companies under common control.
  5. Protecting Our Rights– as necessary if we believe there has been a violation of our Terms of Use or of our rights or the rights of any third party;
  6. Judicial Process – for purposes of providing information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise required by law; We may use or disclose information to cooperate with or enlist the support of law enforcement, government or regulatory bodies, content protection organizations or judicial processes with respect to, or to prevent, suspected or possible fraud or other suspected or possible illegal activities. We may also use or disclose information as we determine appropriate to the extent that records have been subpoenaed or otherwise in connection with pending or potential litigation, or to enforce or protect the rights or safety of Services users, us or others, or for risk management purposes;
  7. Consensual Disclosures – as described to you at the point of collection and consented by you;
  8. Order Fulfillment – to fulfill your purchase, we may share your contact information and financial account information with the movie exhibitor at which you are attending a screening and for which you are purchasing admissions, and with the provider of any other service or product from whom you are purchasing a service or product;
  9. Non-Personally Identifiable (or Aggregate) Information – we may share anonymous or aggregate information about Site visitors and customers to advertisers and other third parties for other marketing and promotional purposes.  We will not share any personally identifiable information unless you have provided us with your prior consent to disclose such information;
  10. Operation of Law – Paw.com may sell or purchase assets during the normal course of our business.  If another entity acquires us or any of our assets, information we have collected from and about you may be transferred to such entity.  In addition, if any bankruptcy or reorganization proceeding is brought by or against us, such information may be considered an asset of ours and may be sold or transferred to third parties;
  11. Social Networks – you may interact with certain features of the Services that cause information to be published to your social networks. Or, you may sign up for features on the Services or a social network that are designed to require that we provide to the social network, or the social network provide to us, information, which may include Personally Identifiable Information, to associate our records relating to you in our data base with the records that social network has relating to you in their database, so that they or we can contact you or tailor messages to you, or otherwise. On pages of the Services that contain social network functionality, the social network providing the functionality may be able to collect information about you, even if you don't use that functionality;
  12. Message Boards and Other Public Areas – information you provide to or post on message boards, chat rooms or other public areas that are part of the Services may be freely used and disclosed by us;
  13. For Mobile, Consumer Electronics or Other Device Apps – we may share information (including Personally Identifiable Information and how you use mobile apps, consumer electronics device apps or other device apps) with mobile carriers, technology providers, analytics providers, device makers or operators, or the operators of platforms, operating systems or other mobile, consumer electronics or other device apps;
  14. Opt-Ins – in some places on our Services we may place opt-ins where you can select to receive communications from companies with whom we have promotional relationships. If you opt-in to receive those communications, or opt-in to consent to share Personally Identifiable Information with them, we may disclose Personally Identifiable Information to them;
  15. Contests and Sweepstakes – we may publicly disclose the name, city and state of contest and sweepstakes winners if permitted by the contest/sweepstakes rules; and
  16. Sale of Our Business or Assets – if we sell all or part of our business or assets or are otherwise involved in a merger or business transfer, we may, in our sole discretion, transfer, sell or assign any or all information to a third party as part of or in connection with that transaction. Upon such a transfer, the privacy policies of the acquiring entity may govern the use and further collection of Personally Identifiable Information and Non-Personally Identifiable Information.

 

Links to Other Websites

 

This Site may contain links to third party websites or services. Paw.com is not responsible for the privacy practices or the content of such websites.  In some cases, we may embed a content feed, video player or other application from a third party into the Services, and those feeds, players or other applications may appear to be part of the Services, even though they are provided or served by a third party. If you access another website, or any such services, even ones that may contain the Paw.com logo or are framed by the Services, please understand that the operators of these websites or services may collect information from you, or place or read cookies or other tracking devices, which will be used by them in accordance with their own privacy practices, which may differ from ours. We are not responsible for, and we do not endorse or control, the policies or practices of any such website or services. You should always read the privacy policy of any website or services you access carefully in order to understand their information usage practices.

 

Additional Information About How We Use and Share Information About You

 

We may work with third party ad networks and consumer data companies to help present ads through the Services or to help us evaluate and provide us with information about the use of the Services and viewing of our ads and other content. These third parties may view, edit or set their own tracking technologies/cookies, which will allow them to collect information about how you interact with content and advertising while you are using the Services and while you are on other third-party platforms where their tracking technologies are located. The use of these technologies by these third parties is subject to their own privacy policies and is not covered by this Privacy Policy.

 

If you do not want to receive the benefits of targeted advertising, you may opt out of some network advertising programs that use your information by visiting the NAI Opt-out page or the DAA Opt-out page. Please note that even if you choose to opt out, you will still see advertisements while you're browsing online. However, the advertisements you see may be less relevant to you. Please also note that if you opt-out of targeted advertising, we may still track your visits to the Services for our own analytics, operations and security purposes.

 

Sale of Personal Information 

 

Under California law, certain of the information sharing described above may be categorized as the “sale” of “personal information” under certain circumstances. California law broadly defines “sale” in a way that may include allowing third parties to receive certain information such as cookies, IP address and/or browsing behavior to add to a profile about your device, browser, or you. This profile may enable delivery of interest-based advertising on the Services or other sites. Depending on what Services you use, we may share the following categories of information for such advertising which may be considered a sale (as defined by California law): identification and demographics; device information and identifiers, such as IP address, and unique advertising identifiers and cookies; connection and usage information, such as browsing history or app usage; geolocation information, such as city; and inference data. To the extent that it does constitute such a “sale”, you may opt out of that sale through the mechanism described below.

 

  1. How We Protect Information About You

 

We maintain procedural, technical and physical safeguards for the Services to help protect against loss, misuse or unauthorized access, disclosure, alteration or destruction of the Personally Identifiable Information you provide via the Services. Unfortunately, no transmission of data is guaranteed to be completely secure. It may be possible for third parties not under our control to intercept or access transmissions or private communications unlawfully. Therefore, any transmission of Personally Identifiable Information to us is made at your own risk. If you believe that your interaction with us is no longer secure, please notify us using the contact details below.

 

Protect Your Username and Password

 

To the extent Accounts (as defined in the Terms of Use) are made available in connection with Services, we recommend that you not share, if applicable, your Account credentials, including username or password with anyone. We will never ask you for your Account credentials in an unsolicited telephone call, unsolicited SMS-text message or unsolicited email. Always remember to sign out of your Account and close your browser window when you have finished your session.

 

Notice Concerning Children

 

We are a mature audience site, and do not direct any of our content specifically at children under 18 years of age.  We understand and are committed to respecting the sensitive nature of children’s privacy online. The Site and services are intended for general audiences and Paw.com does not knowingly collect any personal information from children under age 13. There is one exception to this: we may offer a Service that is directed to children under the age of 13, and if we do it will state that it collects information from children, and it will also have a separate privacy policy posted detailing the practices specific to that Service. If a parent or guardian becomes aware that his or her child under 13 has provided us with information without his or her consent, he or she should contact us at privacy@paw.com.

 

If you are under age 18 you should use the Site and Services only with the involvement of a parent or guardian. If we discover that we have inadvertently gathered any such information then we will, to the extent required by law, delete such information from our records. California minors under 18 years old may request the removal of any information that they posted to the Services by contacting privacy@paw.com. Upon such request, we will anonymize or remove from public view any content posted by a minor to one of the Services, unless required by law to retain such content or information.

 

Your State Privacy Rights

 

Residents of certain states may have additional rights regarding their personal information rights and choices. For more information about exercising your rights under state regulations, please see our Privacy Policy for State Residents.

 

Do Not Track

 

Most web browsers and some mobile operating systems and mobile applications include a Do Not Track feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. Paw.com does not currently take actions to respond to Do Not Track signals. When a uniform technological standard has been developed, we will reconsider. We continue to review new technologies and may adopt a standard once one is created.

 

Public Forums

 

This Site may contain message boards, user reviews, comment sections, and/or news groups available to its users. We request that you provide contact information, such as name, email, address, occupation, and interests as may be requested to be a registered bulletin board user, reviewer or commenter. This information is optional and not necessary to post messages. This information may be used by the administrator to send the user email notices. However, users may opt-out of receiving future mailings. Please remember that any information that is disclosed in these areas becomes public information and users should exercise caution when deciding to disclose personal information.  If you voluntarily disclose personally identifiable information in a public area of the Site, that information may be collected and used by a third party to send you unsolicited messages, advertisements or for other purposes. Paw.com does not control the actions of users in public areas of the Site. If you disclose personally identifiable information in a public area, you do so at your own risk.

 

  1. Opt-Out, Remove, or Update Your Information

 

You may opt-out of, or choose not to receive, marketing communications from us and our partners at the point where we request your information.

 

Opting Out

 

You may choose not to receive future communications and no longer receive our service as well as remove your information from our database using the following methods:

  • emailing us at privacy@paw.com;
  • sending us a written request by mail to:

 

Paw.com, LLC (D/B/A Paw.com)

Attn: Privacy Officer

701 N. Andrews Ave.

Fort Lauderdale, FL 33311

 

Note: It may take up to 10 business days to process your request.

 

Updating Your Information

 You may update or correct the information you previously provided to us using the following methods:

  • emailing us at privacy@paw.com;
  • sending us a written request by mail to:

 

Paw.com, LLC (D/B/A Paw.com)

Attn: Privacy Officer

701 N. Andrews Ave.

Fort Lauderdale, FL 33311

 

For more information about how to opt-out of receiving targeted advertising from certain third-party advertisers, please see our Cookies and Tracking Notice.

 

  1. Additional Provisions

 

Updates to our Privacy Policy

 

We reserve the right to amend this Privacy Policy at any time to reflect changes to our practices or the law. We will make the revised Privacy Policy accessible through the Services. Please check the Site and Services periodically for updates.

 

The date at the top of this Privacy Policy tells you when it was last updated. If we make material changes to the way we collect or use your information, you will be provided with appropriate notice, including, but not limited to, by posting the updated Privacy Policy on this website, and providing notice in accordance with legal requirements. Any changes to this Privacy Policy will become effective when the revised Privacy Policy is posted. By continuing to use the Services following any changes to this Privacy Policy, you acknowledge you have read and understand the updated Privacy Policy, and you understand that we will collect, use, and share information as stated therein.

 

Social Media

 

You also can engage with our content on or through third-party social networking sites, such as Facebook, Twitter or other third-party social media plug-ins and applications. When you engage with our content on or through third party social networking sites, plug-ins and applications, you may allow us to have access to certain information from your social media profile to deliver the content or as part of the operation of the application. We may also obtain non-personally identifiable information from your interaction with our content.

 

When you provide information from your social media account, it can help enable us to do things like (1) give you exclusive content, (2) personalize your online experience with us within and outside our applications or websites, and (3) contact you through the social networking sites or directly by sending you the latest news, special offerings, and rewards. By doing so, you consent to the use of this information in accordance with our Privacy Statement. When you provide personal information to us through an application, on our sites, or on social networking sites, it may be publicly viewed by other members of these sites and we cannot prevent further use of the information by third parties.

 

Through some social networking sites' privacy settings, you can control what data you share. For more information about how social networking sites handle your personal information, please refer to their privacy policies and terms of use.

 

Governing Law and Consent to Processing and Transfer of Information About You

 

The Services are governed by and operated in accordance with, the laws of the United States. Paw.com makes no representation that the Services are governed by or operated in accordance with the laws of any other nation. The Services are not intended to subject us to the laws or jurisdiction of any state, country, or territory other than that of the United States. Those who choose to access the Services do so at their own initiative and are responsible for complying with all applicable international, federal, state, and local laws, rules, and regulations.

 

If you are located outside of the United States, please be aware that information we collect, including Personally Identifiable Information, may be transferred to, processed, stored and used in the United States. Under United States law, your Personally Identifiable Information may be subject to access requests from governments, courts, or law enforcement in the United States.

 

In the event of any dispute, claim, or disagreement regarding (i) your use of the Site and/or Services, (ii) any purchases or other transactions or relationships with Paw.com, or (iii) any data or information you may provide to Paw.com or that Paw.com may gather in connection with your use of the Site or Services (including under this Privacy Policy), you expressly agree that that such dispute, claim, or disagreement shall be, to the fullest extent possible under applicable law, resolved in accordance with Section 18 (Arbitration) of the Terms of Use, including without limitation, final and binding bilateral mandatory arbitration, waiver of your right to jury trial, and waiver of your right to participate in any class action or similar proceeding against Paw.com in a court or in arbitration.

 

Severability

 

If any term or provisions of this Privacy Policy is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Privacy Policy.

   

Contact us

 

For any questions in relation to this Privacy Policy please contact us at privacy@paw.com or at:

 

Paw.com, LLC (D/B/A Paw.com)

701 N. Andrews Ave.

Fort Lauderdale, FL 33311

 

Disclaimers

 

This Privacy Policy does not extend to anything that is inherent in the operation of the Internet, and therefore beyond the Company’s control, and is not to be applied in any manner contrary to applicable law or governmental regulation.  This Privacy Policy only applies to information collected through the Site.  This Privacy Policy does not apply to any information we may collect from you in any place other than the Site.

 

Security

 

The Site has security measures in place to prevent the loss, misuse and alteration of the information that we obtain from you.  Please keep in mind, however, that whenever you give out personal information online there is a risk that third parties may intercept and use that information.

 

While the Company strives to protect your personal information and privacy, we cannot guarantee the security of any information you disclose online.  By using the Site, you expressly acknowledge and agree that we do not guarantee the security of any provided to or received by us through the Site, and that any personal information, general information, or other data or information received from you through the Site is provided to us at your own risk, which you expressly assume.

 

How Long We Keep Your Information

 

We will keep your information only for as long as it is necessary to fulfill the purposes described above, unless a longer retention is required or permitted by law. We may delete or de-identify your information sooner if we receive a verifiable deletion request, subject to exemptions under applicable law. The retention period that applies to your information may vary depending on the Services you use and how you interact with them.

 

International Transfers

 

Paw.com is a global company and has its headquarters in the United States. We may transfer your information to those described in this Privacy Policy outside of your country of residence, including in the United States and other countries. This is necessary to provide the Services and for the purposes outlined in this Privacy Policy. Data privacy laws vary from country to country and they may not be equivalent to, or as protective as, the laws in your home country. We take steps to ensure that reasonable safeguards are in place with an aim to ensure an appropriate level of protection for your information, in accordance with applicable law. By providing us with your information, you acknowledge any such transfer, storage or use.

 

LEGAL BASES FOR USE OF YOUR INFORMATION – EUROPEAN USERS

 

EUROPEAN USERS

 

This section is applicable only to European Users. It supplements certain sections of the Privacy Policy and provides additional information that should be read together with other sections of the Privacy Policy. To the extent there is any conflict between this section and the other sections of the Privacy Policy, this section shall govern.

The laws of some jurisdictions, such as the European Union, require companies to tell you about the legal basis for using, sharing, or disclosing your information. To the extent those laws apply, we may rely on the following legal bases:

 

  • Performance of a contract: where use of your information is necessary to provide you with the Services under a contract, for example the terms of service.
  • Legitimate interest: where use of your information is necessary for our or others’ legitimate interests and where the use is not outweighed by your rights and interests. Below are some examples of such interests:
    • providing the Services
    • improving the Services and developing new ones
    • recognizing and better understanding our users, including across platforms
    • conducting security and fraud prevention activities
    • marketing and promoting our content and services
    • building and managing business relationships
    • conducting compliance and risk management activities
    • providing and managing access to our systems
  • Legal obligation: where use of your information is necessary to comply with laws and regulations such as those relating to anti-bribery and corruption and anti-money-laundering, complying with requests from government bodies or courts, or responding to litigation.
  • With consent: we may ask for your consent to process your information in a certain way. Where we rely on this basis, you have the right to withdraw your consent at any time – please see the Your Rights And Your Choices sections below to do this.


YOUR RIGHTS AND CHOICES: WITHDRAWING CONSENT AND OPTING-OUT

 

Porting Data

In addition to the rights above, you may have the right to have the information you have provided to us and which we use to provide services to you in a machine-readable format. This right enables you to move your information from one provider to another, for example, so that the other provider can continue to service your needs effectively.

 

Change of mind or objection

Where you have given us consent to use your information for any of the above purposes, you have the right to withdraw that consent at any time. You may also have a right to object to our use of your information where we are relying on a legitimate interest and there is something about your particular situation that makes you want to object to our processing on this ground. These rights do not apply in all cases however. Please contact the relevant online service or privacy@paw.com for more information about whether these rights apply and if so, how they can be exercised.

OUR BRAND

Was Treat A Dog acquired by Paw.com?

In 2019, we rebranded our company from Treat A Dog to Paw.com. At Paw.com, we'll continue to listen to your feedback and create new and innovative products that improve the quality of life for pets and pet parents!

OUR PRODUCTS

What size dog bed should I get?

The size of the dog bed you need will depend on the length of your dog. The best way to determine the right size is to measure your dog from the tip of the nose to the base of the tail; this is the minimum length the bed needs for your dog to stretch out.

Our beds also have a size guide on their product pages that can give additional information on bed sizing.

I already have a bed. Do you sell just the covers?

We sell dog bed replacement covers separately for some of our memory foam dog beds. Please make sure to purchase the same size and style cover as your bed. If you have any questions about the bed size you ordered, please send an email to support@paw.com with your order#.

What are the benefits of a memory foam dog bed?

An orthopedic memory foam bed offers a number of benefits to senior dogs or dogs with arthritis or hip dysplasia. These include additional support for the dog’s joints and muscles, along with improved weight distribution when your dog is resting. It’s also great for puppies, providing support from the start to help prevent future ailments from developing.

Is an orthopedic bed only good for senior dogs?

An orthopedic memory foam bed is great for dogs of all ages! For big dogs and breeds prone to hip dysplasia or joint problems later in life, it’s recommended to provide them with full support from a young age to prolong joint health.

Are your beds orthopedic or memory foam?

Both! Orthopedic means that the bed or mattress is designed to support the bones and joints, and to alleviate pain. Our memory foam pet beds are considered orthopedic as the pressure-relieving memory foam base will help support a dog's bones and joints.

How thick is the memory foam in the PupRug™ Collection?

Our PupRug™ Beds, including the PupRug™ Faux Fur Orthopedic Beds, PupRug™ Runners, and PupRug™ Faux Animal Print Beds have a memory foam base that measures approximately 2 inches thick.

Why does my product say Treat A Dog?

In 2019, we started rebranding our company from Treat A Dog to Paw.com. Our award-winning PupRug™ and popular PupProtector™ product lines, which were previously under the Treat A Dog brand name at www.treatadog.com are now being sold and will continue to be sold at www.paw.com. At Paw.com, we'll continue to introduce new and innovative products that make you as happy as they make your furry family members!

Do you use real fur in any of your products?

No. The fur you see on many of our items is a synthetic, ultra-soft faux fur fabric. 

What happens if my faux fur bed or blanket gets matted?

Brush and fluff up the faux fur using a pet care brush with widely spaced metal bristles – this kind of brush is called a slicker brush. Brush and fluff carefully so you don't damage the faux fur's fabric.

Do the faux fur rugs and blankets shed?

Shedding may occur and is normal with faux fur products, especially in the beginning, but after a few days, the shedding should stop as the loose fibers have been discarded. Washing the faux fur covers of the bed and the faux fur blankets on cold wash delicate cycle should help the faux fur to stop shedding.

Do you have a guarantee on your memory foam beds?

We offer a ten-year guarantee against flattening for all of our memory foam mattresses. If you experience any flattening of the bed foam within that time, please send a photo to support@paw.com with a photo of the flattened foam for quality assurance purposes.

PAYMENT OPTIONS

How does 'Pay in 4 Installments with Klarna' work?

Klarna is a payment method that allows you to spread the cost of your purchase over 4 equal installments. Payment one is taken when you place the order, the next three payments are charged every 2 weeks. Just enter the credit card details of your choice and make automatic payments every 2 weeks. No credit checks, and no interest fees when you pay on time. 

What payment methods can I use to pay for my order?

You can use any of the payment methods listed below to pay for your order:

Visa, Mastercard, American Express, Discover, PayPal, Amazon Pay, Klarna 

SHIPPING

How do you ship?

We use UPS, USPS or DHL to get our products to your door. Please make sure to input the correct address when completing your order.

When will my order ship?

Orders are typically processed within within 48 hours.

Due to unusually high amount of orders, our current delivery times may be a bit longer than normal. We appreciate your patience and are doing our best to ship all orders as soon as possible. 

Is shipping free?

Shipping is free for Silver and Gold Paw V.I.P.P. (Very Important Pet Parent members).

RETURNS

Do you accept returns?

Read our full return policy.